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Report: #12594

Complaint Review: AOL- AMERICAN ONLINE - Nationwide

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  • AOL- AMERICAN ONLINE Nationwide U.S.A.

AOL IS A BIG RIP-OFF

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In last year 2001, I was ripped off by AOL also. They were taking money out of my checkings account for a service I didn't order. My internet service was free because it came free with my computer for 1-year. When I first noticed they were debiting my checkings account and contacted them, they stated that they wasn't debiting my account and that I needed to send them proof from my bank.

When I did send them proof, at that point they begin to make another debit.

Finally, they stated they canceled the service for which they were debiting my checkings account.

So, since I hadn't been writing any checks or had any authorized electronic charges made, I didn't keep any money in my checkings account.

But then the following weeks, they continued (AOL) to debit my account for $4.95 and $5.00 on serveral occassions in which I was charged by my bank a $20.00 insuffient fee each time for each of the charges they tried to debit. I contacted AOL again on several occassions, I also spoke to several managers/supervisors in which they weren't very helpful and one of them was very rude. They finally gave me a fax number to send my request for refund/complaint to. Stated they didn't have a phone number for me to reach anyone at. So I sent the information to the fax number given about 6 times and never recieved any type opf response. So, I contacted my local better business bureau and filed a complaint with them. They sent copies of all my documentation to AOL regarding my claim, and AOL never responded.

AOL is a "BIG RIP OFF"... I don't care if they offered me free service for a year, I wouldn't accept it... All I want is the $115.00 they owe me!

C. Anglin

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This report was posted on Ripoff Report on 01/28/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aol-american-online/nationwide/aol-is-a-big-rip-off-12594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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