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Report: #1456887

Complaint Review: Apple -

  • Submitted:
  • Updated:
  • Reported By: Ingrid — Scarsdale NY United States
  • Author Confirmed What's this?
  • Why?
  • Apple United States

Apple Apple Watch broke by itself and cut me!

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Apple Watch Sport, Apple Case Number: 1005869823
 
I'd like to register how disappointed and angry I am with apple support,
 
On January/2017 I got an Apple Watch as Christmas gift. I always wore it with the recommended caution (it had no cracks, was never submerged, was always charged on the original charger, was never exposed to excess heat...).
 
On July/2018, only a couple months after the end of the warranty period, the watch broke in the most strange way: I was in my car (AC on), with the apple watch on my left wrist and had my arms crossed and then, when I uncrossed them, I felt a scratch and saw blood on the right wrist. I started to look for the cause of the cut and then I saw that the Apple Watch screen had popped up. when I touched the screen, to check it out, it cracked.
 
I called Apple Support and after repeating the story for a couple of times, they asked me to send pictures of the watch and of the cut on my wrist. I sent it and them I sent the Apple Watch itself. 
 
The technicians report was unbelievable! They said that they had found an issue that wasn't mentioned on my repair request (cracked screen). I told (and retold) the story a couple of times to a couple of different representatives and always mentioned that the screed had cracked after it had popped out and after the CUT.
 
They charged me $229.00 + tax (almost the price of a new watch) to fix it.
 
They made me look like a liar on their report and are trying to sell me a repair for the price of a new product. 

This report was posted on Ripoff Report on 08/16/2018 07:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/apple/apple-apple-watch-broke-by-itself-and-cut-me-1456887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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