Report: #1468373

Complaint Review: Apple - Cupertino California

  • Submitted:
  • Updated:
  • Reported By: Strider911 — tecumseh United States
  • Apple One Infinite Loop Cupertino, California United States

Apple Updated I Phone 7 which caused the phone to stop working. Cupertino California

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Apple released an update which rendered my phone useless. After the update I can no longer hear anything on incoming and outgoing calls and the speaker button is greyed out. With little research I found that this is a very popular issue with Iphone 7's and Apple has even released articles regarding this issue.

I went to the genius bar and they said my options were to pay 319$ for a repair that may not work or trade in for a new phone. This is extortion, I payed 8004 for this phone and I did not drop it or get it wet and because of an update i am being forced to pay 300$ - 1200$ for a new phone. I spoke to a representative from Apple support and was basically told that maybe i could get a headset and that might help but Apple was washing their hands of this issue.  Its a shame that hard working people are being treated like this just for the company to make a dollar at the expense of little guys like me who cannot afford to buy new items all the time. 

This report was posted on Ripoff Report on 11/28/2018 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/apple/cupertino-california-95014/apple-updated-i-phone-7-which-caused-the-phone-to-stop-working-cupertino-california-1468373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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