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Report: #1467601

Complaint Review: Apple - Cupertino California

  • Submitted:
  • Updated:
  • Reported By: TM — Columbus OH United States
  • Author Not Confirmed What's this?
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  • Apple 1 Infinite Loop Cupertino, California United States

Apple Won't give a replacement Macboko Pro for one that has not been functioning 3 times already Cupertino California

*Author of original report: Case closed: Apple has given me a new upgraded unit

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Purchased Macbook Pro 9/10/18. Would not power on 10/15. Taken to Apple Store 10/19. Pickep up after repair 10/22. Would not power on again 10/25. Taken to Apple certified repair center 10/26. Picked up 11/2 after same components were replaced. Would not power on again on 11/15. Was told after 2nd repair by Nathan Kozee, Apple Senior Advisor, that if 2nd repair did not fix the issue that I would get exchange for new unit but I have to ship my broken unit to Apple then they would ship me a replacement. I said that's not acceptable because there are 2 Apple stores I can pick up a new unit.

Other option was that my credit card would be charged the cost of a new Macbook Pro, they would ship me a new one, and once my broken unit was received the cost would be released. I can't do that because I don't have a credit card with enough available credit on it. Still no new unit, no working Macbook and I am having to make arrangements with work to travel another time when I have a computer. Clearly Apple knew of issues with the solid state drives installed in their 2017 Macbook Pros and this is not an isolated incident, yet they still wanted me to endure through 3 repairs before they gave me a new unit.  Here is the link to one report of the issues:  and another:

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#1 Author of original report

Case closed: Apple has given me a new upgraded unit

AUTHOR: Ted - (United States)

POSTED: Tuesday, November 20, 2018

Update:  An Apple retail store has given me a new upgraded unit and my complaint has been resolved.

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