Complaint Review: ashton drake - Internet Internet
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- Author Not Confirmed
- ashton drake 9200 n maryland ave nilesil 60714 Internet United States of America
- Phone: 18006345164
- Web: ashtondrake.com
- Category: Hobby Shops
ashton drake dissapointing poor quality falce advertisment , Internet
*REBUTTAL Owner of company: Ashton-Drake doll
*UPDATE Employee: Ashton Drake Galleries
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recived the doll i ordered today in the mail could not even believe what i saw when i opened the box. the dolls head looked as if it belonged on a 10 to 12 inch doll not the 17 inch doll body it was on and looked nothing ike the advertising picture on the web site or advertisment
the arms looked and felt as if they where on coat hangers stiff and if you move one the other moves stiffly with it .
i honestly think i could of gone to toys r us and bought a doll for a quarter of the price and got one of much better quality
being as it was what i thought was a reputable company i expected so much more. i can not belive they offer this product with thier name on it
the only thing i do have to say for the company is when i called with my dissapointment they offered a refund and i do not have to pay to have the doll shipped back to them.
This report was posted on Ripoff Report on 11/26/2012 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashton-drake/internet/ashton-drake-dissapointing-poor-quality-falce-advertisment-internet-973923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Ashton-Drake doll
AUTHOR: Fran - (United States of America)
SUBMITTED: Wednesday, December 12, 2012
Dear Valued Customer: I am so sorry that you are not pleased with your purchase. I hope that you have been satisfied by our company with restitution. We pride ourselves at being able to offer quality, affordable items.
Thank you and Happy Holiday.
Fran
#1 UPDATE Employee
Ashton Drake Galleries
AUTHOR: Fran - (United States of America)
SUBMITTED: Tuesday, November 27, 2012
Hi, Christine. I am so sorry to learn of the doll you received. I will be happy to ship you a replacement, exchange, or refund. Can you please contact me at customer_inquiry@blgeltd.com. Please include your client account number and order number. I was unable to locate your account.
Sincerely, Regina
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