Ava's Flowers Lying, hard to reach (and don't speak English), thiefs Mahwah Internet

 Ava's Flowers was among the first florists listed when I did an Internet search for flower delivery in a particular area. Finding the site difficult to use, I called the company and was "helped" by someone who appeared to be knowledgeable. I was told the flowers would be delivered that day. It has now been 6 days and said flowers have never arrived. I have tried contacting the company on numerous occasions, but when I do get a human being on the line - which the only way to do is to punch number "1" to order new flowers. Once you have a person on the line (and their English is extremely poor) you are transferred to "customer service."

At this point, no one answers and if you hold long enough, you'll eventually be told (via automation) that you'll receive a call back at such and such a time. They never call back! I finally "raised so much Cain" yesterday that was finally connected to Keisha in the NJ office. She promised to get to the bottom of this sue and call me the next day. She never did so, nor have I received an email from her. I'm seriously considering filing a report with the FTC and the BBB, and would welcome inclusion in a lawsuit filed against them. Next time, I'll definitely do my due diligence and thoroughly vet a company before doing business with them. These people are nothing but scam artists, and they need to be stopped! They've messed with the wrong person now.