BB&T BB&T Bank are theives and liars and they are not willing to take responsibilty for their mistakes. Plantation Florida

Your problem is that the bank didn't do you wrong. You did overdraft your account through the use of a debit card. It happens when your available balance goes below $0, thereby causing the overdraft. Your account balance can remain positive throughout the process of using a debit card.

Overdrafts are not caused by your account balance going negative - it's your available balance. It would be best if you learned this FIRST before you keep storming into a bank and continuing to ask for the bank to keep giving you their money. This would not make the bank liars. It would make you someone who can't manage your bank account.

BTW - all banks are the same in this regard now, so switching banks will not help you out. Keep a check register and stop using a debit card, and you will not have this problem any longer.

I have not a clue where the rip off is because I cannot comprehend your report because YOU have no clue on how to spell or generate a statement
Once you learn to then come back and write a report than can be read

I have not a clue where the rip off is because I cannot comprehend your report because YOU have no clue on how to spell or generate a statement
Once you learn to then come back and write a report than can be read

I have not a clue where the rip off is because I cannot comprehend your report because YOU have no clue on how to spell or generate a statement
Once you learn to then come back and write a report than can be read

I have not a clue where the rip off is because I cannot comprehend your report because YOU have no clue on how to spell or generate a statement
Once you learn to then come back and write a report than can be read

Go to the corp. website. The corporate address is on there.

Call one of other branches, and find out who the regional manager is. They need to know their branch manager is acting like this. There's no excuse for such behavior.

I know from recent experience that there is something quirky with their holding system because they charged me NFS fees because a hold wasn't released when I transfered money from checking to savings. Systems need regular software updates. Now maybe it was having an update when the error occured to your account, or maybe it needed another one. I don't know, I don't work with BB&T IT.
The problem that I can see after my recent experience is something is catching with their updating systems, and in certain instances someone may deserve one NFS (a lot have done it, and accept it) but in fact they may be getting charged more than once. It's important to keep an active balanced check register and to verfiy when items clear and post to the account using the online banking system so you don't have to wait until the end of the month to reconcile and in case things just like this happen.
Just because a person's checking account register says you have money, doesn't mean the bank has the same record. And they'll be the ones all to quick to penalize you for something that could be their error.

Sounds like that woman had completely lost her mind. I've never had a problem with BB&T (then again I had Bank Of America for a long time and after that, any bank will seem like saints) but it sounds like you had more of a problem with that crazy woman.