Bluefly Blue Fly Hidden Return Deadlines Internet

Received shoes as a gift through Bluefly that were the wrong size. Called Bluefly and its customer service rep agreed to exchange them and said that she would send instructions on how to print a return label. However she did not say that the label had to be printed within 30 days or else Bluefly would not accept the return. Tried to print the label more than 30 days later but the website would not allow it and when we called customer service about the problem they refused to allow the exchange. The rep was also dismissive and raised his voice.