Bridgecrest payments Tampa, FL Internet

I ask this because when you have a high-interest subprime type loan, it is very likely that you owe more than the value of the vehicle. As Robert pointed out, if you owe more on the loan, then you need to pay the difference between what the insurance company will pay the lienholder and the outstanding balance on the loan. That is why GAP insurance is important. Take a look at your insurance policies and speak to your insurance representatives for both the auto insurance and the GAP policy. Hopefully you have GAP and it covers the difference. 

To answer your other question: yes, you are responsible for ontime payments until the loan is paid off. This is SOP for all auto loans. There is no refund unless you pay more than the outstanding balance due. 

When your insurance settles the claim, they pay the "value" of the car, not the balance of the loan.

While it is possible that the value will either be equal to or greater than the loan balance, this is RARELY the case.

So unless you purchased additional GAP insurance, not only will you likely not get any money back, you will still owe the deficency balance on the loan. That is the amount remaining on your loan after the insuranced pays. The finance company may allow you to continue with the regular payments until it is paid off or they may require full payment of the entire balance at once since they no longer have the car as collateral.  This may be what they were referring to when they said they won't refund any payments.

Now, if by chance the loan is satisfied and there is an excess. Just like you owe the balance if there is a deficency, you are generally entitled to receive the excess back.  However, in practice it could take a few weeks for you to see any money back.  But before you ask, no they are not going to pay you interest on the money.

Oh and this is NOT unique to this dealer, this is how all auto loans work regardless of the company.