Care Credit CareCredit/GECRB Extremely hateful representatives. Difficult to reach a person. Cannot resolve issue. Worthless!! Orlando Florida

My frustration grows. Went to my dentist last week and they called GE Capital/Care Credit on my behalf. We worked our way through the chain of commands and ended of speaking to a manager. The dentist office told them that they were not at all happy about their lack of a solution for the problem I am having and asked them to please help me. Eureka...now they had a solution, a guaranteed solution that would take 5 days. DID NOT HAPPEN! The same problem still exists and by what I have read on the Ripoff Report I am not alone.

Both my dentist and I asked for them to please send me a paper statement so that I could pay the bill by check. That has not happened either.

FYI--I did try 2 different servers and still had the same problem with both Firefox and Internet Explorer.

I am losing hope and I am beginning to feel that they are doing this so that I will miss a payment deadline and then be charged an astronomical amount in interest.

If they claim that it is a web page glitch, ask them what "browser" do you need to use in order to get it work properly. What is your Internet browser now? Just my two cents.

I am extremely disappointed because after GE customer service offered me help only after I filed a complaint, nothing has been accomplished. I cannot get online to schedule payments. I fear this because I have read what they have done to so many other people then they are laden with enormous interest payments because they are unable to get through to make their payments.

It is not MY fault and should not be MY problem that their system has a glitch. And this glitch has not corrected itself as they said would happen.

If you glance back at my original complaint you will see that the problem lies with the security question and answer. The security question that comes up is something that does not even apply to me, a question I would have never selected. I had no best man at our wedding so how could I have an answer.

I would select the question and as I typed in the answer the question would scroll (by itself) to another question. It did this several times but when I finished I was sure it was set correctly.

The pressure of this situation is affecting my health. I am going to contact legal help on this situation and see if there is a way to resolve this.

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Regards,
Nicole
GE Capital