Report: #148243

Complaint Review: Cherry Hill Triplex - Cherry Hill New Jersey

  • Submitted:
  • Updated:
  • Reported By: Philadelphia Pennsylvania
  • Cherry Hill Triplex
    1805 W. Marlton Pike
    Cherry Hill, New Jersey

Cherry Hill Triplex CORRUPT and UNSCRUPULOUS BUSINESS TACTICS Ripoff Cherry Hill New Jersey

*Consumer Comment: People in sales usually lie, but COME ON

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My 1996 Honda was ready for inspection in April of 2005, and I knew it needed some repairs. I had to make a decision of whether to spend my savings on fixing my old car or using the money for a down payment on a new vehicle. I had about $2000 in the bank.

I saw Cherry Hill Triplex's advertisement on tv and decided that I would go and take a look. I had never owned a new car, so the thought was exciting.
I had no knowledge about the ins and outs of buying a new car. You can say I was completely ignorant. Plus, I trusted that such a huge business would never try to rip off their customers in the way that I ended up being ripped off. I also knew that my credit was only fair, so this made me vulnerable.I was the perfect victim for the crime that was brought upon me.

I was not even out of my car, when a salesperson presented himself to me in the parking lot. He was a very nice gentlemen. of course. We discussed the car that I was interested in (a Kia Sportage), and we took one for a test ride.

When the salesman gave me the payment rates, I told him that I could not afford $475.00 a month. I told him that I could go no higher than $250.00. He seemed amazed and went to talk to someone. This other salesman came over and made me feel foolish because I could not afford these payments. Finally, the second salesman asked me if I could go as high as $275.00. I told him that I could. He told salesman number one to show me a Kia Spectra.
After a test drive, I decided that i liked the car and could afford the $275.00 per month. I gave him a check for $2000.00, and he told me to go unload my old car because I could drive the new one home that evening. I was very excited. I told the salesman that I did not want to do the $8000 trade-in. I wanted to just get the amount the car was worth. He came back and told me that they'd give me $600.00 for the trade, and my payments would be around $275.00 a month. I figured ok.

The salesman told me to come back tomorrow to sign the papers.

I came back the following evening at 7:00 pm. I had someone waiting in my car, so I was hoping to be quick. Nick, the Finance Director took me to his office to sign the papers. At this point, I should have left, but I was a sucker because I liked the car.

First, my payments were $371.00 a month. I told Nick, a very arrogant man, that this was not the price that I was quoted. He informed me that since my credit rating was under 650, it was around 630, I had to pay higher interest. He was rushing me and throwing around numbers. Every time I questioned him, he had a confusing answer. He told me that I had to buy Gap Insurance for 600.00 and a Monumental Warranty for 1800.00 or else my loan would not go through. Stupidly, I signed everything. The loan was for 18300.00.

The car was worth 15,300, plus I revieved a 1750.00 rebate and gave a 2000.00 down payment.
A few days ago, I saw a tv advertisement for Cherry Hill Triplex stating that the 2005 Kia Spectra could be bought for 12,000.00 after rebate. I then went back and looked at my paperwork. I could not believe how I was ripped off.

I went in to talk to Tom, a Finance Manager. He played with his computer and calculator for an hour and told me that I needed to come back the next day to talk to Nick.
I went back the next day and told Nick that I think there was a mistake. He would not even listen to my reasons. He was rude and told me that he could not do anything and that I should get an attorney.

I tried to explain to him that I actually paid their dealership 2500.00 for my trade-in, since they deducted 8,000.00 from an inflated price. He then made up a new price that was added to the car for something called an addendum. After he became loud, I told him that I wanted an appointment with the owner. He rudely set me up an appointment with another manager.

I have an appointment next week.
I write this complaint to warn people to never buy a car from Cherry Hill Triplex. I can not fathom how such a huge corporation can keep getting away with robbing hard working people. I am a teacher , and I make very little money. I know that I was very naive, but someone needs to regulate this corrupt business.


Philadelphia, Pennsylvania

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#1 Consumer Comment

People in sales usually lie, but COME ON

AUTHOR: Jared P. - (Canada)

The sales people at this particular company are ruthless, they will stop at absolutely nothing to sell you a car. Who cares if it's not right for you, who cares if they just forgot to tell you a few minor details (such as parts being replaced, the transmission slipping, etc)? I can tell you who doesn't care and it's this company and their sales people. I am still fighting them over my case, in which the salesman LIED directly to me and even on paper (they are doing everything they can to try to discredit the proof I have, not at all surprising) about a LOT of things. I lost more time than money, but I was treated like dirt from the moment I handed him a check. Once they had my money, that was it. No one at the company has done anything to make up for this guy and his lies, and they still allow him to work there. Using the BBB, I found out that they're ALL just like him - they all pull the same stunts to get you in the car and steal all of your money in the process. I would advise smart shoppers to just avoid this establishment all together, it will save you a lot of time, headache and money.
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