Report: #479532

Complaint Review: CHERRY HILL TRIPLEX - Cherry Hill New Jersey

  • Submitted:
  • Updated:
  • Reported By: Bob — Elwood New Jersey USA
    1805 W. Route 70
    Cherry Hill, New Jersey
    United States of America

CHERRY HILL TRIPLEX There was suppose to be rebate and instead of discounting $3,000 they added $3,000 to the sticker price, dealership lied about price. Cherry Hill New Jersey

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Salesman lied to us about the price of a new vehicle.  He showed us the sticker price of $36,000 and said there was a $3,000 rebate for this vehicle.  This should have brought the price of the vehicle to $33,000.  Then you had to add 2,063 for tax and $590 for tags.  We also had to add $9,000 as we were upside down in the trade vehicle.  This should have brought the price to $44,653.

When we sat down to firm up the deal, the full price with tax, tags and upside down trade was $50,400.  They meant there was $6,000 unaccounted for.  When we asked for an explanation none was provided they changed the subject. 

Then we asked what the monthly payment would be.  We had told the salesman at the onset that we had no money down and were assured he could put the deal through.  We were quoted a payment of $690 per month with $12,000 down.

We again explained that we had no money down, then the pressure was put on, we signed a paper stating we would make a deal with $100 down and payment of $775.

Then we were told we would need $500 down and it would take an hour to get an answer.  We told them we would go home for them to call us with the payment.  We had to leave a $100 deposit before they would attempt to put the deal together.

We waited at home an hour and half to get a call and be told we could have the car but need between $1,000 and $2,000 to put the deal together.  We said we didn't have the money and were then told they can't sell us the car.

We had to drive back out to the dealer to get our $100 back.  We had spent six hours at the dealership, waited an hour and half and then drive back out which was another hour each way for nothing.  It cost us over $20 in gas to make these unnecessary trips when they assured us in the begining they could put the deal together.

Their advertisement states no money down, bad credit, upside trades we can do it.  When push came to shove they could not deliver.  Additionally we had looked at four different vehicles and all which had to be jumped started.  None of their new vehicles could start on their own.   What kind of vehicles are they selling?

Also we were a little leary of this dealership as we saw a number of consumer complaints, however we did see from the State of New Jersey Division of Consumer Affairs that a settlement had been reached and that the dealership was on a watch list by the State.  Hopefully the state is watching because it appears the dealership is still up to the old bait and switch tactics.

My husband is 71 years old and has been buying cars since he was 17.  He has never had the sticker price increased, it was always decreased.  They are advertising a manufacturer rebate but not giving it to the consumer.




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