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Report: #1421338

Complaint Review: Credit One Bank - Las Vegas Nevada

  • Submitted:
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  • Reported By: Teresa — Kissimmee Florida United States
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  • Credit One Bank P.O. Box 98873 Las Vegas, Nevada United States

Credit One Bank Victim of online Fraud Las Vegas Nevada

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Hi, it was three days before christmas when I saw my bank account in a negative balance. It show is was from CreditOne in a total about of $1,659.78. I call my bank first to see what was the problem and I was told that two separate charges came from CreditOne $982.38 and $677.40, of course I got two overdraft fees along with this. After alerting my bank, I proceed calling CreditOne about this. I spoke to a lady, whom she didn't want to give me her name, I explain to her about this situation. She said that "I made two payments for my account online." Why will I make two large payments to jeopardize my account and to pay fees? Makes no sense. She investigated more and found the transaction for $677.40 is not showing in my account but I got debit for it. I told her I have it shown in my account. She told me that I have to send in a banking statement showing the charges. I went to my bank, SunTrust, and they help me with that. I highlighted the charges and the fees with it, first I made sure it was clear. I mail it to them on the address she told me. I don't understand why they don't have a fax number or prove an email address to help their customers. I've been with them 2 1/2 years and didn't have a problem until August 2017. After a week waiting, my bank credit my account under "No Authorization Refund" and that my claim isn't honor. I login into my CreditOne account to see the progress and what it looks like, they close my account, in which I can't see nothing on it. I believe they did fraudulant activities, it is sad that they hit my account 3 times, blame me for it and don't want to take responsibility for it.

This report was posted on Ripoff Report on 01/05/2018 01:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-one-bank/las-vegas-nevada-89193-8873/credit-one-bank-victim-of-online-fraud-las-vegas-nevada-1421338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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