Complaint Review: Cymax
Cymax Sears Impossible to deal with Internet
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I ordered a microwave cart from Sears on March 16, cost $214. I looked on Hayneedle 2 days later and found it for $100 cheaper. I emailed Sears to cancel the order. Received email saying it had already been shipped and they could offer 10% discount or assess for price compare adjustment, if I sent them the email addresses of the cheaper sites. However their email adress do not accept attachments. I notified them of this in an email and they seemed surprised, and agreed that the attachement had indeed been deleted. I then had 4 phone calls (redirected twice, cut off twice) to Cymax. They finally checked the websites I told them about but said they could not match the price as it was below cost.
I was offered either 10% discount or a full refund if I donated the item to a charity, which made not sense at all. While I was in this conversation with Sammy, I was looking on the Sears website and saw that the same item was now being sold for $137. I offered to keep the item at that price but was told that was not possible. So I donated the item to charity and then attempted to get the refund.
I was intructed to email or fax the receipt from the charity to them. Again, their email system does not accept attachments. The fax number did not go through I emailed again, was given another fax number - didn't go through. I am waiting for a reply to my recent letter requesting a physical address so I can try and send it that way.
I get the impression that they are hoping I will just give up.
This report was posted on Ripoff Report on 04/10/2017 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cymax/internet/cymax-sears-impossible-to-deal-with-internet-1366945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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