Cymax Dishonest: shipped damaged goods, will not ship replacement parts, poor customer service Reston Virginia

I ordered furniture first week of Oct.  It was supposed to arrive in 2 wks, however they did not bother shipping it out till more that 2 wks after I ordered it.  It took about 4 wks to receive the furniture. 

Most of the pieces I ordered were OK, however, one of the file cabinets had a damaged drawere slide mechanism.  I have requested a replacement.  It is difficult to reach the customer service, but after several calls and holding on line for >30 each time I finally reached them.  They agreed to ship me the damaged part.  They sent me an email confirmation with a tracking number, which supposedly was from USPS.  This was a sham.  I called USPS as the tracking number would not track.  USPS informed me that this was not their number as claimed by cymax.  I called Cymax and they could not tell me what happen to may part. 

I still have not received it - almost 3 months after I placed the initial order.  As a result I am unable to use the file cabinet.  I called them multiple times since.  Every time they ask me what part I am missing: seem not to have a very useful record of my previous call.  Every time they are very polite and promise to check on this with the manufacturer.  They promise to email me the updates: which they have not send.  One rep even gave me his direct email to check with him personally. Another lie: he just ignored my emails.

I've asked them to take back the filing cabinet but they charge 25% restocking fee.

Second piece of furniture I ordered was a table, which on their website was photographed standing on 3 legs.  They only sent me 2 legs. Needless to say the table will not stand alone.  It has to be put together with another piece of furniture.  They refused to send me the extra legs I have requested.  

Do not order from them.  They are dishonest and don't care about customers once they have your money.