Report: #1391208

Complaint Review: Derma Genetix

  • Submitted: Tue, August 08, 2017
  • Updated: Tue, August 08, 2017
  • Reported By: Shannon — Raleigh North Carolina USA
  • Derma Genetix

  • Phone: 877-569-9771
  • Web:
  • Category: Skin Care

Derma Genetix Complete scam! Internet

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 I ordered a "Free" 14 day trial of the Eye Serum and the Face Cream. It was delivered 7 days later and I was billed the full amount of a 30-day supply on day 7 of usage. I was then told by a very rude Customer Service Rep named Nadine that IF I had read my Terms and Conditions then I would know that by not calling to cancel by Day 14 (which would be Day 7 of usage), then I "agreed" to pay the full 30-day supply cost. 7 days is no where close of enough time to evaluate a skin care routine. I get that it's all "in the fine print", but this is SCAM at its finest. And I might not even be so upset, or consider writing this review, if the Customer Service training were more considerate. Clearly they get these calls all day long if dissatisfied customers, or else she would have jumped into her "you should have known" condescending attitude so quickly. Never buy from Derma Genetix!

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