Report: #1390646

Complaint Review: Derma Genetix

  • Submitted: Sat, August 05, 2017
  • Updated: Sat, August 05, 2017
  • Reported By: Annie — Antelope California USA
  • Derma Genetix


Derma Genetix HOA K VO This company uses deceptive advertising for a free trial but after 14 days charges you for the full price. St Petersburg Internet

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 I ordered the free trial of Derma Genetic, which advertised only having to pay shipping of $4,95. I checked my credit card and was billed for three items totaling $13.91. I looked for contact info online and found an 888 number for customer servive, and left a voicemail message canceling the order. I received the package anyway, called the 877 number enclosed and advised Daniella that I did not want any automatic refills and was told that after the 14 day trial period I could either pay the full price of the product ($44.18) or return the unused portion, paying shipping and a $12.75 inspection fee. So this stupid mistake is going to cost me either $58.09 or $26.66 (plus return shipping). When I complained to Daniella that this was deceptive advertising and they were taking advantage of senior citizens, she hung up on me.

This report was posted on Ripoff Report on 08/05/2017 12:44 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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