Report: #1391800

Complaint Review: Derma Genetix

  • Submitted: Thu, August 10, 2017
  • Updated: Thu, August 10, 2017
  • Reported By: Bea — Georgia USA
  • Derma Genetix


Derma Genetix It's a total Rip Off! Fulfillment in St Petersburg, FL Internet

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Derma Genetix is a completely unscrupulous company! I had asked for a free trial of the product after seeing it on a TV commercial in May. All I authorized was a charge of $4.95 on my credit card for shipping the free trial. Instead, I found two charges for shipping that time, the second one in the amount of $4.97. Anyway, since the amount of the additional shipping charge wasn't too high, I let it go! 

When I received the product the first time, I found that not only did it not perform as claimed but, in fact, was causing some allergy and burning to my skin. Being a former cancer survivor, I have earlier undergone chemo therapy that has left my skin very sensitive, so I am normally very careful with skin care products and decided not to use the product further as it was not suitable for me at all. I thought the matter ended there! 

I was subsequently extremely surprised to find another package delivered to my door in a few weeks and two charges to my credit card in the amounts of $94.77 and $93.80! I had NOT asked for any subscription to the product, nor had anything to that effect been communicated to me during the the initial transaction for the free trial of the product. So I called the only number that was there on the paper slip in the package and found a recording that kept me on hold for a customer service person. I waited for about 8-10 mins and then pressed 2 to leave a message as requested. I left a message expressing my surprise and saying that I had NOT ordered any product from them and that I was returning the package. Then I sent the package back to the address that was on the box and also called my credit card company to dispute the charge. 

Now it is August and I am still trying to get this company to stop sending me the product that I have NOT subscribed to, do not use and to stop charging my card that they had allegedly put on file for the initial shipping charge for the free trial sample! They have now charged $94.77 + $93.80+$99.72 + $98.77+$38.87- the first two charges on May 28 and 29th, the next two charges on June 28th and 29th and the last charge on August 4th, making it a grand total of $425.93 for products that I have not used, nor asked for and in spite of several requests to STOP sending me their product!

Of course, I am disputing the charge with my Credit card company but it is so stressful having to deal with all this unnecessary hassle! This has caused so much waste of my time and energy and given me an exhorbitant amount of totally uncalled for stress! 

Such unscrupulous companies take advantage of unsuspecting and trusting consumers. I hope that they are brought to book soon! Please DO NOT ever order their so called "Free Trial" or you will find yourself stuck with a subscription to a product you will find is costing you around $200/month and is exteremely difficult to stop! Also, when they are this dishonest, can we really trust any of their claims?!! BEWARE of Derma Genetix! 

This report was posted on Ripoff Report on 08/10/2017 11:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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