Direct To Home Appliances Lied, misrepresented, no refund policy, did not deliver, San Francisco, California

     My wife placed an order in December 2008. Its now almost 4 years later. I won't tell the whole story, because its the same as everyone elses that has been ripped off by them. They still have all our money. A claim was filed with BBB and they accomplished nothing with them. That claim has been closed for over a year now. Tried twice to file with consumers affairs and they are about as diligent as Direct To Home Appliances was as far as doing anything about it. My last attempt to do anything was to file a claim to the FTC (a government agency). We'll guess how far that went. Nada! All I can say is sorry. You won't get your money back, nor even an apology. I think the only good settlement I get will be if I somehow run into Steve, Jeff, Marianne, or anyone else I've communicated with from them on the street. Still wont get the thousands of dollars back that they stole from me, but I'll get it in trade (know what I mean).

I won't bore you with my details, but all the same stuff. Ordered a bbq on June 25th and have not received anything to date.  I thought I was making progress when I started getting email responses from Angela Brekker and Steve a week ago...but nothing.  I filed a compaint with the BBB on 11/12 and filed a complaint with the State Attorney General's office today.

They have had my money for 140 days.  Just today I tried the online customer service chat with a guy named Sameer (who is the same person we sent our check to by the way).  He provided me with a phone number which just rings and rings.  No satisfaction.  I've contact the DA's office for an investigation and am seeking legal assistance. If anyone else is interested in a class action suit, I'll pay the legal fees.