DirectExpress Fraudulent Charges, No Customer Service, NO ANSWERS Internet

I had a charge in the amount of 341$ overdrawn on my card on 11/12/15. 

I reported it immediately and was assured that since I reported my card stolen, I would no longer be liable for unauthorized charges. 

While my new card was in transit, Enterprise overdrew my account and additional 371$... Making my account a total of almost 800$ OVERDRAWN.

I received a full credit for both items, then for some reason, Direct Express decided they were going to reverse one of the credits. 

I called for an explanation, received none of course. Asked to be transferred to a supervisor and the only thing she was focused on was the "questionnaire" that I had just sent back in. 

This was two weeks ago. I have been trying to contact Direct Express disputes for three days straight, the line disconnects as soon as I get through the main menu to the dispute menu. 

It is December. That money was for bills and presents for my children. Apparently, no one wants to take responsibility for whatever mistakes they made with my account and now my children and I have to suffer because of it. 

This needs to resolved immediately.

***** Just waited an hour and a half on the phone for tier one disputes, to be transferred to tier two disputes and was told by an automated message that due to heavy call volume I will need to call later and the line disconnected. 

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