Complaint Review: DIRECTTV - Chicago Illinois
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- Author Confirmed
- DIRECTTV P.o.box 6550 Greenwood Village Chicago, Illinois U.S.A.
- Phone:
- Web:
- Category: BBB Better Business Bureau
DIRECTTV DIRECT TV IS A BIG RIPOFF AND IM READY TO SUE THIS COMPANY DUE TO NO SERVICE Chicago Illinois
*Consumer Comment: Okay
*Consumer Comment: Okay
*Consumer Comment: Okay
*Consumer Suggestion: File complaints with FTC, BBB, and Attorney General
*Consumer Suggestion: File a complaint with the FTC, BBB, and Attorney General
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I am writing because i am a very unhappy person right now i called direct tv to see able upgrading my service and found out that i was bring charges for a receiver that had to be replaced, because it was not working and the supervisor that i spoke to told me that ishe would send it out to me this one time and that everything was free but that was a lie. Then i asked to have a copy of the phone conversation that i had with the supervisor and then they tell me that not all phone calls are being recorded and i said that, thats bull s*** then why do yall say that these calls are being recorded. So then i said that i am not happy with the service and that i want to cancel it they told me that i have a pay $300 dollars to cancel and now im stuck with something that i do not want anymore. And i dont think that this is fair, i have never experience anything like this and i will tell everybody i know and have them tell everybody they know not to sign up with DIRECT TV.
I am now trying to find out if this is against the law because i am ready to sue this company for false information about the conversaton being recorded and for not letting me cancel my service even though i have always paid my bill on time and sometime early. If anybody has any information on this i would appreciate it very much.
Darlene
chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 06/24/2009 06:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directtv/chicago-illinois-60660/directtv-direct-tv-is-a-big-ripoff-and-im-ready-to-sue-this-company-due-to-no-service-chic-464707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
Okay
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
Grab your contract, its the form you signed upon installation of your unit. You may have gotten one with your new reciever.
It will state that when you get a new reciever you are locked in a new contract.
That's where the money is coming from, an early disconnect fee.
As for the recording, they advise you that the call MAY be recorded, this is required by law as a disclosure to the customer. They are not required by law to actually record your call. They just have to tell you in case they decide to.
You said in the opening of your report that you wanted to upgrade your service. Any upgrades result in a 24 month contract.
Its all legal and in the agreement you signed when you got service.
#4 Consumer Comment
Okay
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
Grab your contract, its the form you signed upon installation of your unit. You may have gotten one with your new reciever.
It will state that when you get a new reciever you are locked in a new contract.
That's where the money is coming from, an early disconnect fee.
As for the recording, they advise you that the call MAY be recorded, this is required by law as a disclosure to the customer. They are not required by law to actually record your call. They just have to tell you in case they decide to.
You said in the opening of your report that you wanted to upgrade your service. Any upgrades result in a 24 month contract.
Its all legal and in the agreement you signed when you got service.
#3 Consumer Comment
Okay
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
Grab your contract, its the form you signed upon installation of your unit. You may have gotten one with your new reciever.
It will state that when you get a new reciever you are locked in a new contract.
That's where the money is coming from, an early disconnect fee.
As for the recording, they advise you that the call MAY be recorded, this is required by law as a disclosure to the customer. They are not required by law to actually record your call. They just have to tell you in case they decide to.
You said in the opening of your report that you wanted to upgrade your service. Any upgrades result in a 24 month contract.
Its all legal and in the agreement you signed when you got service.
#2 Consumer Suggestion
File a complaint with the FTC, BBB, and Attorney General
AUTHOR: Linda - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
File complaint with Federal Trade Commission
www. ftc.gov
Click: Consumer Protection
Click: box to right Complaint Assistant
Then File Complaint with BBB
www.bbb.org
Click: For Consumers
Click: Complaints
Then File a complaint with your Attorney General
It's Free!
If more of us do this, something will be done.
I have filed complaints in the past and have had great results.
Good Luck,
Linda
#1 Consumer Suggestion
File complaints with FTC, BBB, and Attorney General
AUTHOR: Linda - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
File complaint with Federal Trade Commission
www. ftc.gov
Click: Consumer Protection
Click: box to right Complaint Assistant
Then File Complaint with BBB
www.bbb.org
Click: For Consumers
Click: Complaints
Then File a complaint with your Attorney General
It's Free!
If more of us do this, something will be done.
I have filed complaints in the past and have had great results.
Good Luck,
Linda
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