Complaint Review: DRIVETIME - Internet Internet
- DRIVETIME 5554 MEMORIAL DRIVE Internet United States of America
- Phone: 404-292-8400
- Web: WWW.DRIVETIME.COM
- Category: Auto Dealers
DRIVETIME DRIVETIME TRUCK ENGINE DOWN WITHIN 2 DAYS OF PURCHASE! WARRANTY SCAM Internet, Internet
*General Comment: Class Action
*Consumer Comment: Dear Drive Time Customer Service:
*General Comment: You are very lucky.
*UPDATE Employee: DriveTime Customer Service
*Consumer Comment: You were lucky
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I purchased a 2005 GMC Envoy from DriveTime (DT) thinking they had a solid 3 year warranty plan and service calls as part of their marketing strategy. After purchasing the truck, I drove about 50 miles to get home and the engine light came on. When I called the company to complain, they immediately began referring me to their mechanics that work within their warranty plan. My first complaint was and is, I just bought the car, and in less than 24 hours I am having mechanical issues, #2 The second day the car was in the shop ALL day, #3 Upon picking up the car from the mechanic, the light was off and I filled the gas tank up ($65) only for the car to cut completely off on the 3rd day. DT has a 3 day guarantee policy and I am grateful that everything happened within those three days because I took them back their truck and left DT alone. NO ONE should be in a position of buying a vehicle only to have to be in the shop using their warranty within 24 hours of buying! DT did rescind the contract but not without a fight and it took them almost 3 weeks to return my downpayment!
This report was posted on Ripoff Report on 05/17/2012 05:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetime/internet/drivetime-drivetime-truck-engine-down-within-2-days-of-purchase-warranty-scam-internet-884319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 General Comment
Class Action
AUTHOR: Michael - ()
SUBMITTED: Monday, March 31, 2014
I was wondering how did it go as far your situation is concerned, if has not been resolved please join me. I trying to start an class action lawsuit against this company I'm currently in contact with the attorney general, and trying to find an lawyer to help the lawsuit.

#4 Consumer Comment
Dear Drive Time Customer Service:
AUTHOR: Jim - (USA)
SUBMITTED: Friday, May 18, 2012
If you guys want to be the leaders in the subprime dealership sector then the ONLY thing to learn is to quit SELLING JUNK! We all know how you and other dealerships in that sector of the business get screwed by subprime customers. That's a "given" in that aspect of the business. However, prime or subprime, a customer expects to be buying a car which will provide some level of decent operation instead of the CONTINUAL REPORTS of worn out, high mileage, tired junk cars which have a very limited service life! Your store is NOT the only store this has happened with. The reports are NATION WIDE! Apparently your chain promotes three day, right of return policy because you all know the likelihood is the car won't last three days!
So tell us...
What policy changes will be made to ensure a customer is getting a car which will actually last?
What policy changes will you undertake to weed out the junk on your lot which should be taken to the salvage yard rather than sold to a customer as a "car"?
What more is there to learn when the vast majority of reports show the chain's reputation for selling junk?

#3 General Comment
You are very lucky.
AUTHOR: MartyMarsh - (United States of America)
SUBMITTED: Friday, May 18, 2012
It sounds like these folks held up there end and there are no guarantees that a new car isn't going to brake down.It's what they do about it that counts,what they did for you is practically unheard of.I would be thrilled to deal with people like that.
God Bless all.

#2 UPDATE Employee
DriveTime Customer Service
AUTHOR: DriveTime Customer Service - (United States of America)
SUBMITTED: Friday, May 18, 2012
Thank you for bringing your concerns to our attention. DriveTime will use this as an opportunity for improvement and learning. Please know that these issues will be addressed and corrected. If there is anything we can do please conact us at onlinereputation@drivetime.com
Thank You,
Matthew
DriveTime Customer Service

#1 Consumer Comment
You were lucky
AUTHOR: Flynrider - (USA)
SUBMITTED: Thursday, May 17, 2012
You would have been screwed at most car dealers, as they do not offer you 3 days to get out of the deal. You were actually lucky to have bought this lemon at DT.
Since you will probably be going somewhere else to buy a used car, I strongly urge you to have any prospective purchase checked out by an independent mechanic BEFORE you sign on the dotted line. It is the only real way to protect your interests. Third party warranties are generally not worth the paper they're printed on, so don't rely on them as a substitute for doing your due dilligence.
When you sign the paperwork on a used car that says you're buying "as is", any problems after the sale become your problem. That alone should be reason enough to get it checked out before you buy.


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