Enterprise Car Rental Fabricated allegations in an attempt to overcharge patrons. DeKalb Illinois

It has become increasingly apparent to me that the Enterprise facility located on Sycamore Road in DeKalb, Illinois has little or no oversight.  Either that or the area supervisor condones his/her subordinates harassing customers by overcharging them, telling blatant lies and making baseless allegations.  Never before has my integrity been impugned and my activities been so scrutinized when I rented a car.

I have tried numerous times to do business with this facility while Orlando Winfrey was the manager there, to no avail.  I have even complained to Enterprise's corporate office  This, obviously, was a mistake because the harassment was allowed to continue and escalate.  In an attempt to alleviate a bad business relationship, I have decided to take my business elsewhere.  I really don't have time for such negativity.  My only hope is that other customers don't have to experience the type of idiocy that I experienced at this location.

jlw5412,Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete details, exact renting location, contact information and any rental agreement numbers. Also reference #141031-002450 in the subject.  I look forward to hearing from you soon, thank you. Chris, Social Monitoring Coordinator, Enterprise Rent-A-Car