Enterprise Rent-A-Car False Damage Report Dulles Virginia

Customer was directed to an Enterprise Corporate office contact named Billy H. through some friends.  Billy was extremely helpful and resolved all issues promptly.  All damage claims were dropped, the customer refunded the full amount of the rental along with an additional good faith amount, and the branch manager was notified at the IAD location of Enterprise.  Customer also received a call from IAD location branch manager and all issues have been resolved.  

Again, please make sure that any time renting a vehicle do a complete walk and notate even the smallest of scratches and dents on the vehicle you're about to rent EVEN IF the agent tells you not to worry about it.

Some very good points Jim and hence this is a fraud/entrapment on their end.  The customer definitely failed to do their due dilegence or this would have not been an issue.  Fortunately knowing the customer did not cause the damage, the returning agents animosity and unprofessionalism from the start combined with the customers healthy financial means, legal action along with social media pressure will create enough attention to stop other consumers from making the same mistakes.  Sometimes it's about the principle.  

The "customer", as per your posting here DID NOT PERFORM a pre-rental inspection with the CSR prior to signing the contract.  The purpose of that inspection is for the customer to find pre-existing damage and have the CSR note that damage on the contract.  The next responsibility of the "customer" is to obtain the proper paperwork so they can verify the damage was noted, the charges are correct AND so they can prove a rental agreement is in effect if stopped by a police officer.  Again, as per your posting, the "customer" failed to do that too!  As per your posting, there is no written confirmation of PRE-EXISTING damage.  Please tell us exactly how you think you can win a case when the "customer" so poorly handled their common sense responsibility?

Oh yes, let me save you the effort...don't bother claiming I must work for them...because I don't!