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Report: #142267

Complaint Review: Esurance - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: Puyallup Washington
  • Author Confirmed What's this?
  • Why?
  • Esurance www.esurance.com Seattle, Washington U.S.A.

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Before I was insured with esurance, I checked the internet.

Apparently they have a "habit" of giving you a quote, then once you are hooked, come back with a "revised" quote at a higher rate.

Yup, they tried that one on me too.

I entered all the correct and valid info, including that I'd had 2 accidents, 1 my fault, the other not.

Got a quote at 915 if paid full 6 months. Alot cheaper than my current GMAC insurance.

But knowing their "trick" I kept my GMAC insurance just in case.

Sure enough, 2 days after getting "insured" they come back and tell me that the got info from Choicepoint which said I had 2 accidents, and they up'd my insurance from 915 to 1050.

WTF? The quote I received showed in the info, I had entered 2 accidents.

Esurance "claimed" that at the time of the quote, they couldn't validate my Motor Vehicle Record, so only quoted me with 1 accident.

Huh? Ignore the info I gave you, give a quote, and then come back later and up my insurance because the information I gave you was correct?

So lets summarize...

1> I entered all the valid and correct data.(including 2 accidnets, 1 not my fault)
2> received a quote of 915.Purchased Insurance.
3> 2 days later, I get a bill for +121 because choicepoint showed I had 2 accidents on record/
4> I responded for a rate review, questioning the rate increase, given there was no change in information affecting my quote.
5> Esurance responds, "claiming" my quote as only for 1 accident (why would they quote on incomplete information I didnt even provide?)
6> I respond that My quote included data for 2 accidents,
and why did they ignore information I gave them, give me a quote, and then increase my insurance later, when verifying in fact I'd given the correct 2 accidents?

Jeff
Puyallup, Washington
U.S.A.

This report was posted on Ripoff Report on 05/10/2005 06:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/esurance/seattle-washington/esurance-quote-rip-offs-seattle-washington-142267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

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AUTHOR: Anon - (United States)

POSTED: Friday, May 07, 2021
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#1 Consumer Comment

Sounds familiar insinuations were made that they operate on the old bait and switch.

AUTHOR: Yolanda - (U.S.A.)

POSTED: Wednesday, May 11, 2005

I went thru Esurance and got a very reasonable quote. I had been shopping around for a week and their quote was far lower than what the companies I had actually SPOKEN to.

For confirmation I called. After joking around with the rep about my driving history and putting him at ease I asked him why their rate was so low. Well, apparently I REALLY put him at ease because he said that it was a quote only, and "subject to change once my history was verified". He repeated this AT LEAST 5 times. Finally, he flat out asked me if I believed that some things are just too good to be true.

DUH-I finally got the hint and through a later conservation with GUESS WHO- insinuations were made that they operate on the old bait and switch. They rely on people waiting until the last minute when changing and getting insurance. AND since our state had just enacted a database to track uninsured drivers, people get pretty desperate.

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