Report: #1181730

Complaint Review: Factory Outlet

  • Submitted: Wed, October 08, 2014
  • Updated: Wed, October 08, 2014
  • Reported By: Brent W. Campbell — Lompoc California
  • Factory Outlet


Factory Outlet sent wrong item, and wrong item was damaged. ...a garmin nuvi 3590LM gps. I ordered a garmin nuvi 3590LMTR gps Nationwide

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I ordered a GPS Garmin Nuvi 3590LMT-R from Factory Outlet via telephone (800)7211373. The man took my order, took down my information, and said my GPS would come within approximately 3-5 business days. The GPS arrived. I unrapped the GPS and looked on the backside to see if they (Factory Outlet) had sent the right GPS. The model number of GPS device read, Garmin Nuvi 3590LM. It was the wrong model number. I had ordered a Garmin Nuvi 3590 LMT-R.

I plugged the GPS into my computer to register my device. I looked at the screen, and I could plainly see the screen was cracked on the inside of the screen. The face was not cracked on the outside of the screen. It was nice and smooth. The screen was cracked on the inside of the glass. I called them to let them know they sent wrong model GPS, and that the glass was damaged on the inside of the glass. The first person I talked to told me, "Oh no. You send to Garmin. We don't take them back." So I calmly I went to Walmart, and asked them what had just transpired with Factory Outlet, concerning the GPS. The gentlman said that I needed to send the damaged, wrong model GPS, and they (Factory Outket) should send me the right model GPS. I sent the GPS that they sent to me via USPS. I'm still waiting for a response.

This report was posted on Ripoff Report on 10/08/2014 12:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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