First American Home Buyers Protection Big ripoff. They try to get out of paying for valid claims. Van Van Nuys California

Well I have a new pool heater and First American even called to make sure the installation went smoothly and I was happy.

All I can say is don't give up ...

I guess being vocal works sometimes. After filing the RipOff report, I went to the First American's website and sent a detailed description of my complaint, thinking it would be ignored. But it made me feel good. The very next day I was contacted by someone who said she was the VP's assistant and wanted to know what the problem was. I explained the issue and she said she will look into it. 3 days later she called again and told me she's ordering a second opinion. The second technician (different company) came in last week and found nothing wrong with the installation of my pool heater, he called and recommended a new unit be installed and they authorized the new unit. I should be getting it installed by next week. I would keep you updated.

I guess being vocal works sometimes. After filing the RipOff report, I went to the First American's website and sent a detailed description of my complaint, thinking it would be ignored. But it made me feel good. The very next day I was contacted by someone who said she was the VP's assistant and wanted to know what the problem was. I explained the issue and she said she will look into it. 3 days later she called again and told me she's ordering a second opinion. The second technician (different company) came in last week and found nothing wrong with the installation of my pool heater, he called and recommended a new unit be installed and they authorized the new unit. I should be getting it installed by next week. I would keep you updated.

I guess being vocal works sometimes. After filing the RipOff report, I went to the First American's website and sent a detailed description of my complaint, thinking it would be ignored. But it made me feel good. The very next day I was contacted by someone who said she was the VP's assistant and wanted to know what the problem was. I explained the issue and she said she will look into it. 3 days later she called again and told me she's ordering a second opinion. The second technician (different company) came in last week and found nothing wrong with the installation of my pool heater, he called and recommended a new unit be installed and they authorized the new unit. I should be getting it installed by next week. I would keep you updated.