Flatrate Moving LOST 5 BOXES OF FURNITURE; VERY BAD DAMAGE DONE TO MANY PIECES OF VALUABLE ANTIQUE AND VINTAGE FURNITURE AND ELECTRONIC EQUIPMENT New York, New York

FlatRate moving company lost 5 boxes of personal belongings/furniture along with a lot of damage to many, many pieces of furniture including antique and vintage items and electronics. I paid extra for insurance of $5,000.

I received notice that my insurance claim was denied and the company is issuing a 'courtesy' check of $150.00. This is totally unacceptable. In addition, the Customer Service Representative was rude when I called upset over my losses and claim denial. She completely lacked sensitivity and remorse regarding everything that was damaged and lost. Although I paid for $5,000 worth of insurance, she advised me that I did not take out enough insurance!?

In addition, the quality of service was so bad, this was probable cause for the damages and lost items. On the day of the move, the drivers arrived 3 hours late. We were told that there would be 4 movers; we only saw two - the Foreman and one inexperienced young man who did most of the move by himself, as the foreman ran up and down to bring the boxes up.

I supplied FlatRate with photos of the damages and provided proof of the 5 lost boxes of belongings. Their denial of my claim and a 'courtesy' check of $150.00 is a slap in my face.

This experience has not only cost me much stress, but I will never be able to recoup what was broken and lost.