FlatRate Moving FlatRate Moving DO NOT USE THIS COMPANY! VERY BAD CUSTOMER SERVICE! DO NOT TRUST THE PACKERS. New York NY

Our experience with FlatRate was terrible! To begin with, our packers from San Francisco packed some of our furniture so poorly that we ended up with a broken bookshelf, a broken full length armoire wardrobe with mirror, and a marble slab board. These things could have been prevented if they took 1 extra step to protect our furniture. For example, they did not remove the coat hangers and a shelving unit inside the wardrobe before wrapping it up!!! Next, they used my marble slab board as the base of a box to support a ton of books which then cracked it! Lastly, they packed a tabletop and bookshelf shelves into the SAME BOX AS OUR TV BOX. I think a TV box is labeled because it should only have a TV in there and not other items. Next, the customer service office is BY FAR THE WORST I'VE EVER EXPERIENCED. They do not consistently answer their phones when they are open. I've left 3-5 voice messages and the manager does not call me back. People have told me she is pregnant which is an excuse but that means if she cannot fulfill her duties to the customers of the company then they should hire someone else to take over in the meantime. I still to this day have not spoken to the manager. Some of the departments and telephone options tell me to leave a message but the mailbox is full SO I CAN'T EVEN LEAVE A MESSAGE. If I do not call them everyday to get a status update on my missing items or when it is going to et delivered, NO ONE IS GOING TO CALL YOU BACK. YOU NEED TO CALL THEM EVERYDAY in order to have anything progress. FLATE RATE SHOULD ABSOLUTELY NOT GET AN A+ BECAUSE THIS IS DECEIVING CUSTOMERS TO THINKING THIS IS A GOOD COMPANY BUT IN REALITY, IT WAS ONE OF THE WORST. I've moved many times in the past 5-8 years and I haven't had a company that breaks my furniture, loses my furniture, and then an office that doesn't respond to me all together. I will be filing a complaint as well. WORST MOVING COMPANY EVER!