Complaint Review: freightliner - fort worth Texas
- freightliner 1804 n.e.loop 820 fort worth, Texas USA
- Phone: 817 625 3315
- Web:
- Category: Truck Dealer Repair
freightliner ATC freightliner group there has never been a better example of a bad repair.worst ever fort worth Texas
*Author of original report: they fixed it,but now it needs to be repaired
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
it begins in dallas texas i went to atc freightliner for repairs .my truck needed a head gasket repair.i was there for about 18 days for this particular repair.from 11/24/13 to 12/12/13 and cost $7914.08 at the time i wasnt sure i was satisfied with the repair and would need to drive it before i could say it was fixed properly
on 1/2/14 i needed to go to freightliner in dayton ohio for repair.the regeneration system which was replaced 7 months before was not working properly.it was and still is warranteed.it was determined a set of 6 new injectors and various parts were needed in order to do the repair.it was a very unexpected,timely and costly repair. i was there for 20 days.final bill $6120.39
on 2/18/14 i went to atc freightliner in fort worth texas for a repair to the engine brake.i had it looked at before i went there by an outside vendor,thinking i would save valuable downtime ,as well as money for cheaper hourly rates.with a computer it was determined the engine brake problem was a relay but required freightliner software to determine which relay was faulty. so back to freightliner .
they claimed they had issues with their software program and was 11 days before they could continue with the repair.during this time the vehicle develops problems with the regeneration system,which had been worked on in the previous repairs.i was there a total of 30 days.they replaced nearly every part that was already replaced in previous repairs.was warranteed parts but was charged labor fees.also due to freightliner software issues was charged more than 20 hours of diagnostics. the repairs and parts they switched and tried were too numerous to mention in effort just to determine what was wrong.i was there a total of 30 days.final bill $4730.02
i left there on 3/18/14 i was less than 100 miles away from there and engine warning light comes on.i called and told them i had a problem.it was noted and they would know that it was not fixed properly.i returned there 1 week later.it was determined there was an oil leak from the valve area which was running down a cable into the mcm.
i assume it was something that occured in the process of all the other work that had been done.that the valve cover was removed several times for various reasons including cam timing, throttle valve ,as well as an injector , i expected the repair to be warranteed.instead they gave me an estimate for another $3000
the personel there said they had never seen such a messed up repair,worst they had ever seen,
in my 20 years it is without a doubt the worst example of a professional repair shop i have ever even heard of.totally unexceptable .9 out of the last 16 weeks have been at freightliner repair shops .no income without a truck has all but ruined my business.but the downtime is impossible to recover from.
This report was posted on Ripoff Report on 03/29/2014 10:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freightliner/fort-worth-texas-76106/freightliner-atc-freightliner-group-there-has-never-been-a-better-example-of-a-bad-repair-1134793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:



#1 Author of original report
they fixed it,but now it needs to be repaired
AUTHOR: robert - ()
SUBMITTED: Saturday, January 17, 2015
it was 12/17/2014i returned again to freightliner dealership for repairs for reocuring problems.engine warning lights.i used the dealership versus an outside vendor because of software issues relating to theproblems with the vehicle.they determine that the whole computer system of the vehicle is faulty and will need to be replaced.i had no choice but to agree with their diagnosis. . they explained to me they were backed up with work and being the holiday season,may take several days before they could actually start to work on the repairs.i agreed to wait.it was necessary to get the repairs i was there beginning 12/17/2014 through 1/08/2015. . .the repair was said to be done.after being down and out of work for more than 3 weeks i was very glad to be back to work. . ,i had driven a distance of 200 miles from the facility when the exact same problems occur.it was later in the day and the repair shop was closed,but i called them very next day and explained the situation .they seem to think that there must be electrical problems due to other repairs,that something possibly was wrongly wired or something. . ,after all the downtime and thousands of dollars spent,it will still need to be repaired.i think they should be responsible for their work.i have given these issues more than my patience.lack of proper repairs and lost downtime have all but ruined me as a business owner and independent truck owner. . .this particular repair was a total of more than 5300 dollars.and that it will still have to be repaired


Advertisers above have met our
strict standards for business conduct.