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Report: #1127059

Complaint Review: giftcards.com - Internet

  • Submitted:
  • Updated:
  • Reported By: cd718 — Arizona
  • Author Not Confirmed What's this?
  • Why?
  • giftcards.com Internet USA

Giftcards.com Awful Customer Service: Banned for Complaining Internet 

*UPDATE Employee: Very Misleading Posting

*REBUTTAL Owner of company: Ridiculous Post

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HORRIBLE!!! I did not receive my order due to "a technical issue that hindered shipping." Keep in mind I finally got this response after two weeks of waiting and two service tickets entered. So i submitted a complaint to the Google Merchant Team asking them to just re-ship it and they got a response that states, pretty much, the website has the right to cancel orders due to any issues at any time without any notice. Glad they stand behind themselves. Complete scam.
UPDATE: I was told the gift card ended up not having any value. I'm not sure why my card purchase could not be replaced with the many in their inventory.UPDATE: I'm not sure why the card could not be replaced with one of the many in their inventory. THERE ARE OVER 50+ CARDS FROM THE SAME COMPANY FOR THE SAME VALUE
UPDATE: I tried to place another order and received a message it was cancelled and labeled as "high risk". Hmmmmm... I wonder why? When I replied, I got another message that the three orders I placed also had cards with no value. I then got an email that i was no longer going to be allowed to order from their site. 

This report was posted on Ripoff Report on 02/27/2014 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/giftcardscom/internet/giftcardscom-awful-customer-service-banned-for-complaining-internetnbsp-1127059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 UPDATE Employee

Very Misleading Posting

AUTHOR: Tom Cribbs GiftCards.com Customer S - ()

POSTED: Saturday, April 12, 2014

Most of the statements in poster's comments are absolutely untrue. We will not address those statements.

What GiftCards.com will address is the partial truth that the poster stated in that they did file a complaint with Google. GiftCards.com is very proud to have been honored with the Google Trusted Merchant rating as well as maintaining an A+ rating with the Better Business Bureau.

When presented with the facts (none of which are accurately reflected in the original post, Google immediately dismissed the original posters complaint as frivolous.

GiftCards.com is an incredibly ethic business that always honors it's guarantees.

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#1 REBUTTAL Owner of company

Ridiculous Post

AUTHOR: Customer Service Director - ()

POSTED: Thursday, March 27, 2014

This customer attempted to buy a discounted merchant card from us. Before we sold it, we verified the balance. The balance of the card had been compromised so we didn't sell her the card with a zero balance.

 We were actually protecting her.

 This customer has been banned from our site for her abusive language, tactics and dishonesty, which I see she continues with this posting.

 

 

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