giftcards.com OmniPrepaid, LLC $300 gift card depleted to $0 all by service fees; NO service fees are listed on the card! NOT ONE PURCHASE. Pittsburgh, Pennsylvania

At GiftCards.com, we take a great deal of pride in doing everything we can to ensure that all of our customers have the best possible experience. We strive for 100% satisfaction for all of our customer's experiences.

I am actually the person that spoke with the gentleman that has filed this review.

Unfortunately, the information that he provided is not exactly 100% correct.

I, of course, never suggested that the fees that apply to our cards are in the "fine print" of the terms and conditions that arrive with each card.

As with all prepaid gift cards, there are fees that are applicable to the card that was purchased for him.

We do everything we can to make sure that we are providing every customer with all information regarding usage and fees of the card they receive. We include the fees on the document to which the card is attached. In addition, we send a detailed document with every card that includes ALL terms and conditions that apply to the card.

In addition, our toll free number is printed on the back of every card we send out. We provide customer service 24 hours a day, 365 days a year to answer any and all questions a customer may have.

We truly take all reasonable steps to make sure that our customers are fully informed.

Unfortunately, in this instance, the customer received the card, and for whatever reason, did not avail himself of all of the information we provide. Then the card was apparently placed in a drawer for "a few years".

I feel badly that the circumstances are what they are, but do not feel this customer is  accurately or fairly communicating all of the facts of the situation.

Tom Cribbs

Customer Service Director

GiftCards.com