giftcards.com CANCELLATION FEE FOR AN ITEM THAT WAS NOT DELIVERED Internet

We havew been selling Visa gift cards online for 8 years as of today, 2011.  We have sold millions of them, and have very few complaints compared to the number sold.  Though, we dont like any complaints.  We have always offered more than USPS as a delivery option.  We offer FedEx with 3 day, 2 day and next day.  All with tracking numbers.  All slightly more than the USPS first class.  After feeling the same frustration as you did, we worked to offer USPS delivery confirmation ($1).  We also added language on the site, saying - please be sure you want to trust the USPS for your delivery, as we cannot gaurnatee the delivery.  I am not sure what more we can do for shipping options. 

I'm sorry you did not receive your Gift Card in time.  We do offer multiple shipping options through FedEx and USPS.  It sounds that you choose USPS regular mail which of course we, nor any merchant, has control over the delivery time unfortunately.  We do not charge a cancellation fee prior to shipment of your order.  All shipped orders are non-refundable since we are sending Visa & MasterCard Gift Cards which are a target for frauders. 

In any case, we don't want to see anyone unhappy with our service/product, so if you would can contact me at 877-944-3822 ext 9201 I'd be happy to help.