Guardian Security Seattle Security misinformation, lack of knowledge, confusion, misdirection, management went totally dark tt my concerns Seattle Washington

I'm renting a home with Guardian Security included.  I just learned that they have not been able to monitor my home for 6 months!!  I spoke to Eric and he was supposed to send over a technician to correct the problem 3 days ago.  No one showed up and now I can't get a call back from Guardian.  I really can't believe the monitoring eas paid for but not done.  I verified that my internet line is in good condition with Frontier Communications and the problem lies with Guardian.  I spoke to Mr. Southern of Guardian and he said he would get back to me.  He did not.  I finally called the central station and verified that the service is in good working order.  Why did Eric say I haven't had service for 6 months?  Why didn't Eric get back to my?  Who knows?  Do I currently have reliable service?  Who knows?