Haband Refuses to give refund creditJ Jessup, PA. 18434 PA. 18434

My husband and I have purchased from Haband for many years- but have never had a credit card account with them before.  I ordered several pair of pants and agreed to open a Haband Credit card account, in exchange for a discount on an additional pair of pants.  The pants arrived- So horriblly made and cheap- I sent them back immediately.  Next, I received a bill for $19.00.  I called to find out WHY I was billed $19 when I had nothing- I had returned my only order- This they said was for shipping. I thought this was outragious and told them to just cancel my account.

Next- I received an email from them, saying the amount of $35.77 had been credited to me on my Haband credit card.  HUH? That card was cancelled- I had assumed they would send me a check for the refund. At this point- I could only assume that something had gone wrong, and my card WASN'T cancelled.  Well, okay- I decided to give them another chance.  I called to order a pair of shoes that i found in the new catalog they sent to me. 

They said my account was closed and I have no refund credit.  So- they are just keeping my money.  Also note that when you call back- if you aren't on the best of terms with Haband- they will direct you to a line that just keeps offering you things for sale- one after the other and you NEVER get to speak to a customer Service agent. When I called their billing line i was put on hold and they never picked up to take my call.  I waited over 45 minutes. 

I'm betting IF I HAD OWED them money- it wouldn't have mattered if I closed my account- my account would have STILL showed I owed them money- However, since they owe ME money- it's just gone.    We would NEVER deal with Haband again.