Complaint Review: Homeaway - Fort Lauderdale Florida
- Homeaway Ocean Manor Condo 4040 Galt Ocean Dr Fort Lauderdale, Florida United States
- Phone:
- Web: VRBO.COM. HOMEAWAY.COM. Tom and D...
- Category: Stolen Security Deposit
Homeaway VRBO Not returning security deposit Fort Lauderdale Florida
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I booked a vacation with Tom and Debbie via VRBO Thomas Fagan property ID #3919990. Because of an unexpected financial situation that arose in February I was forced to cancel this trip. On my agreement it stated 100% refund if cancelled by Feb 10, I cancelled Feb 7. I received a message from Mr Fagan that he had revised his cancellation policy to 90 days instead of 60.
I pointed out that this change was not revised on my agreement nor was I notified of change in policy. Mr Fagan responded that I was correct and therefore entitled to a 100% refund. That was almost 7 weeks ago. Mr Fagan has ignored all messages. I lodged a complaint with VRBO, they sent a message but basically said nothing to do with us you need to resolve dispute. Be aware of unscrupulous owners and no back up from company. Do not do business with this despicable man.
This report was posted on Ripoff Report on 03/28/2018 07:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/homeaway/fort-lauderdale-florida-33308/homeaway-vrbo-not-returning-security-deposit-fort-lauderdale-florida-1436300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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