Report: #1458261

Complaint Review: Instantly Vivid - Greensboro North Carolina

  • Submitted:
  • Updated:
  • Reported By: Sharon — Manchester MO United States
  • Instantly Vivid Greensboro, North Carolina United States

Instantly Vivid "FREE" sample of eye and face cream, pay shipping only. Then I was charged for both: $89.87 and $88.99. Greensboro North Carolina

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This company is a scam.  Free samples of their cream for shipping only.  Then they charge you within 2 weeks saying you had to call to stop full charge and revolving shipments 2 weeks later.  Who uses face cream in 2 weeks?  They will not refund.  They say “there is no program to refund money only discount up to 75% for future shipments.  Well that tells you the value! 

I said but I haven’t received anything beyond the sample, how dare you charge when no additional product received.  They said, you should have called and we’ve already shipped another set for delivery this week.  I said, I will not open the box and return it, please refund the second $178.86 you just charged me.  Now you owe me $357.72.  

I can find nothing that says I was to call.  

They gave me a cancellation code for future orders but will not refund any money.  After the first person, I spoke to a Supervisor.  Same words, no refund, but Supervisor gave me an email address to voice my concern:   support@instantlyvivid.com

I am on fixed income and completely devastated by this scam.  I will not order another sample of anything on the internet.  Ever.  Anyone know how we can stop this company.  This has to be illegal.  I need my money back.

This report was posted on Ripoff Report on 08/26/2018 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/instantly-vivid/greensboro-north-carolina/instantly-vivid-free-sample-of-eye-and-face-cream-pay-shipping-only-then-i-was-charged-1458261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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