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Report: #1401707

Complaint Review: Instantly VIVID - High Point North Carolina

  • Submitted:
  • Updated:
  • Reported By: Kay Ren — Wise Virginia United States
  • Author Confirmed What's this?
  • Why?
  • Instantly VIVID High Point, North Carolina United States

Instantly VIVID VIVID Repair Cream, VIVID, simply Flawless Cream Taclight Concepts LLC I ordered a Taclight for $9.95...they charged me $49.99...they will not give full refund Lakeland, Florida Internet High Point North Carolina

*Author of original report: reversed their decison

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In early September I ordered a Taclight that was advertised for $9.95

When I received my bank account info, they had charged me $49.99.

I immediatley phoned them, and they said if I wanted refund, that I would have to return the light at my expense. I returned it onSept 15, 2017, they received it on 9/18/17.

When I did not see a refund on my bank accoutn, i called them, because they told me that it would take a few days to post refund to  my account. 9/22/17 I phoned about refund...cust. serv. rep. said they had refunded $4.95...she said that they were posting a refund in the amount of 40.04. I said that did not total the amount it cost me, plus I had to pay the return shipping on it.

She said there was a restock charge. They kept saying that I paid for it that I should have kept. Never have I paid $50 for a flashlight.

this was totally a rip-off and don't know when I will receive the refund, minus The $5.

This report was posted on Ripoff Report on 09/22/2017 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/instantly-vivid/high-point-north-carolina-27263/instantly-vivid-vivid-repair-cream-vivid-simply-flawless-cream-taclight-concepts-llc-i-1401707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

reversed their decison

AUTHOR: Jo - (United States)

POSTED: Tuesday, February 06, 2018

A supervisor from the company and apologized for the rude reception that I got from their representatives.

She told me that they would refund the total amount that they had charged me.

GREAT NEWS!

She was very cordial.

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