Complaint Review: IPage - Nationwide
IPage DECEIVING CUSTOMER SERVICE UNETHICAL & FRAUDULENT CHARGES Nationwide
BE AWARE OF IPAGE WEB HOSTING MANIPULATING AND UNETHICAL PRACTICE THAT MAY COST YOU MONEY AND A LOT OF TIME:
I have received my last email on Wed 10/14/2015 10:42 AM despite usually getting several emails daily. Due to my busy schedule, I was not using my laptop since early Wednesday morning, so did not notice anything wrong. However when I opened my Outlook 2.13 email client last night 10/17 both email passwords for did not work. When I tried to log in in my IPage hosting account that did not work either. When I've called IPage tech support, I found out my hosting account was deactivated / deleted without clear explanation nor proper notification. In fact I was receiving generic messages about my billing dues, but nothing specific like hosting services about to expire or notification about renewal.
I was sure that that the hosting service was paid for three years and no other dues were due so doid not pay any attention to those notifications.
Not knowing any of that, when I called to see why my email suddenly stopped working, I was asked to provide last four digits of billed credit card two years ago and no other ownership verification was acceptable. I page never asked for this kind of verification in past two years, never disclosed importance of saving the billing credit card years ago, because of changing the cards information (last for digits) nor provided those numbers with order/payment confirmation for my record.
All my efforts to explain to tech support that is impossible to remember last four digits of my billed credit did not work because when IPage delet hosting account the four digits af billing credit card is the only verification acceptable. The only other way to verymy account, I was told after several phone cals is to send email with a copy of my driver's license to firstname.lastname@example.org. But there is no response from them either
THIS KIND OF BUSINESS PRACTICE IS VERY INCENCERE, UNETHICAL AND VERY LIKELLY DECEIVING FOR PUBLIC WHO RENDER THE SERVICES FROM IPAGE.
DISCLOSED BELOW ORDER CONFIRMATION EMAIL FROM ipage WIT A PROOF OF OVERCHARGEDINVOICE:
As per I Page order confirmation email forwarded below, see itemized charge and proof of overcharge.
iPage Essential Hosting Plan - $1.00 per month (billed for 24 months) = $ 24.00
SiteLock Plus - $ 14.95 per year
Jumpstart Services- - $ 19.95 charged once
goMobi Site Builder - $2.99 per month (billed for 12 months) $ 35.88
Site Backups and Restore - $12.95/year (billed for 2 years) $ 25.90
SubmitNet - Basic Submission - $ 9.95 per year
Correct amount $ 110.68
IPAGE CHARRGED on 9/17/2013 /see below order confirmation email: $ 130.63 ?!?!!?
From: Dany Novak [mailto:email@example.com]
Sent: Saturday, October 17, 2015 10:58 PM
Subject: Your iPage Order Confirmation & Login Info
From: iPage [mailto:firstname.lastname@example.org]
Sent: Tuesday, September 17, 2013 1:08 PM
Subject: Your iPage Order Confirmation & Login Info
Thank you for your recent purchase at iPage! Your order has been processed successfully.
Please find a breakdown of your order below:
iPage Essential Hosting Plan - $1.00 per month (billed $24.00 for 24 months) SiteLock Plus - $14.95 per year Jumpstart Services- - $19.95 charged once goMobi Site Builder - $2.99 per month (billed $35.88 for 12 months) Site Backups and Restore - $12.95/year (billed for 2 years) SubmitNet - Basic Submission - $9.95 per year
- Order Total: $130.63
- Amount Paid: $130.63
- Date of purchase: 9/17/2013
We've assigned your account the username:
If you haven't logged in to your control panel yet, you'll need to first set a password by clicking this link:
Once a password has been set, you can log in to your account at:
Call us toll free at: 866-971-6731
Or submit a request directly to our online ticketing system by logging into your Support Console:
THINGS YOU NEED TO KNOW
1. Most products, including hosting, will renew at the end of each
billing period, and payments will be automatically processed at
that time. For these products, no action will be required on
your part to initiate the renewal.
2. Before you log in for the first time, you'll need to create a
secure password for your new account.
3. For information about setting a secure password for your iPage
account, visit our Knowledgebase:
4. For security purposes, if you do not create your password within
48 hours, you will need to send yourself another email, using
the "Reset Password" tool, to access your account:
The iPage Team
This report was posted on Ripoff Report on 10/18/2015 08:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ipage/nationwide/ipage-deceiving-customer-service-unethical-fraudulent-charges-nationwide-1262038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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