jomashop jomashop.com Watch stopped working in one week - - - refused refund Internet

I have received a watch that I have bought for my husband (over $5k price tag). The second day we discovered that it was not running properly, after experimenting with winding and wearing it for a few days, we contacted Jomashop askign for a replacement or a refund - and were denied. They only offered to service it in NY, but this is an expensive swiss watch and I don't feel like I want to keep it never worked properly, not to mention the fact that if t needs to be serviced, I would like it to be serviced by the manufature.