Report: #1257359

Complaint Review: Jomashop - Brooklyn New York

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  • Reported By: Peter — North Fremantle, Western Australia Alabama Australia
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  • Jomashop 140 58th Street Brooklyn, New York USA

Jomashop Jomashop don't understand Customer Service Brooklyn New York

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I am very disappointed with the lack of service from Jomashop after buying a Heritor HR2401 watch and receiving two watches and being charged twice. The error was caused because I was unsure the first order was completed online (an issue with Jomashops website or my web connection?) but was told by email by a Jomashop employee that no order had been received and I should place the order online again! I did this and received two watches and was charged twice. It was clearly their mistake by telling me my order had not been received but they refuse to take responsibility I expected fixing this problem would be easy and quick- however, all I get is unhelpful, rude junior employees.
It is clear Jomashop does not have a customer service culture- their senior managers are not involved in ensuring good service.
Beware of this business - I certainly would not trust them with an expensive watch purchase

This report was posted on Ripoff Report on 09/26/2015 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jomashop/brooklyn-new-york-11220/jomashop-jomashop-dont-understand-customer-service-brooklyn-new-york-1257359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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