JomaShop You get what you pay for - product fell apart and terrible customer service New York Internet

I bought a Skagen watch from Joma Shop. I had bought many Skagens before and they had lasted years. The numerals/time markers fell off this one in less than 8 months. After several attempts, I finally reached customer service and they said i had to send the watch in for warranty service and I would have to pay the postage. Two weeks later I got the watch back unrepaired with a notation that it wasn't eligible for warranty service due to "impact" and that there were photos.  I called customer service and they said that it looked inside like someone dropped it or smashed it against the wall. I assured them that hadn't happened and asked for the photos that they claimed they had; they refused to provide them. I notice a pattern with them not taking reponsibility when things go wrong. Next time I will spend more money for a more honest company.