KAY JEWELERS Did not honor the extended warranty on a pair of 1 carrot diamond earrings littleton, Colorado

Sterling Inc. c/o Mark Light, C.E.O. 375 Ghent Rd. Fairlawn, OH 44333 United States 08 December 2009 RE: Sterling Inc., dba Kay Jewelers Account: xxxxxx6527 / Christopher A. N. Mr. Mark Light I would today light to enlighten you as to the failure of your company to uphold its product and service and credit reporting obligations on my account. First I tried in vane to correct the matter on the merchandise that I purchase to NO RESOLVE and I was stuck with a faulty One Thousand Dollar watch and ruined credit. I have since settled the matter with your accounting department in full and yet your company is refuses to remove the CHARGE OFF to all three of my credit bureaus. This has been a long a disgusting process with Kay Jewelers and I am not a happy camper. I have told many of my family and friends never to use Kay, Jared, and or Sterling for ANY of there needs. I am also going to start a blog and you can go to www.ripoffreport.com I will be spreading the word there as well until the matter of my credit is RESTORED IN FULL. Your company is the WORST in customer service, product service, and overall business I have ever dealt with. I have a letter releasing me of the obligations and I refuse to pay for an item that was never rectified in full and to make it worse I even purchased your lackluster WARRANTY which apparently is about worthless as the paper it is printed on. I will in my campaign in the next several month, weeks, and or years find a way to put the GOOD WORD out as to just how Sterling, Kay, and/or Jared does business. I have written twice to you before and this time I am faxing it hopefully this will get your attention. I just want what is fair YOU GOT YOUR CASH I WANT MY CREDIT RESTORED AS PAID OR EVEN BETTER DELETED FROM MY BUREAUS! Respectfully, Christopher Allan N. P.S. Ignore this and I will have my attorney contact you next with a defamation suit!

They are HORRIBLE!

From their point of view, how would they know a person did not just say they lost it so they could get additional jewelry. Besides, the mount may have been OK when they checked it and something happened in the meantime.

I think they did right by offering a discount.  I'm not sure I would have.

You know whether you are honest or not, but they don't.

Lost merchandise is generally not covered under ANY warranty. It's unfortunate that you lost the earring but that's not something that any warranty would ever cover. If you felt that the backing needed to be replaced then you should have insisted upon that when you were having the jewelery serviced.

It sucks I know but that's the way it works. When I was in the Army my civilian glasses were destroyed by fire and they said my warranty did not cover complete incineration!