kay jewelers Watch policy Fraud Plantation, Florida

I had the exact same experience with Kay. I was sold a watch for a special occasion and was told if it didn't work out I could return the watch for any reason. Prior to even finishing the purchase transaction they had taken the etch out of my hand and were hastily pulling links out to resize it. 3 days after my purchase I got my dress back from alterations and found the watch didn't match my dress. the same day I went to return the watch and they told me it had been altered (resized) and was not returnable. Of course the store manager said there was nothing he could do since he hadn't been there when I made the purchase and the shady salesman has since left the job and run away with his commission. Customer service was no help and only offered me 10% of the watches value in compensation for the misunderstanding.