Complaint Review: Keyes TOYOTA - Van Nuys California
- Keyes TOYOTA 5855 Van Nuys Blvd Van Nuys, California U.S.A.
- Phone: 818-7820122
- Category: Auto Dealers
Keyes TOYOTA Fraud, Insulting. Van Nuys California
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We have leased a total of 9 cars over the last nine years between my wife and I, so needless to say, we where very expirienced with this. We did our homework on the "dealership wholesale trade in values" with both cars. These values we have gotten every time with every trade in in the past. The first thing they said was "dont worry! We make the best deals and your not gonna be upside down. We give the most for trade ins.
After 2 hours of paper work and some other pointless stories from the sales person and "closing manager", they gave my me $5000 UNDER the WHOLESALE dealer trade that the computer gave him telling me that they needed to put $5000 into the BRAND NEW FORD F150 (BRAND NEW and in perfect condition, mind you) just to be able to sell the car. Then They told us that my car was not a "Brand Name car". (The Ford F150 is only the #1 SELLING TRUCK IN AMERICA" NOT TOYOTA.
We said thank you and tried to leave when the general manager sad " you have 2 off brand cars, thats why you shoud pay extra $30,000 just for us to take your cars off your hands. I then decided to ask him what is a brand name car? and he replied Toyata of course. The next day they call us from that dealership and asked why we didnt buy a car, and we explained to the sales manager what we where told about of OFFBRAND cars, and she said that WE misunderstood the sales manager on duty that night and told us that we had no clue what we where doing and that WE got the whole story wrong (ENGLISH IS MY NATIVE LANGUAGE), adding insult to injury, she continued to say that TOYOTA IS "THE" BRAND NAME in cars.
north hollywood, California
This report was posted on Ripoff Report on 11/10/2007 06:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keyes-toyota/van-nuys-california-91401/keyes-toyota-fraud-insulting-van-nuys-california-284132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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