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Report: #47597

Complaint Review: Keyes Toyota - Van Nuys California

  • Submitted:
  • Updated:
  • Reported By: sherman oaks California
  • Keyes Toyota Van Nuys Blvd Van Nuys, California U.S.A.

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I bought a camry and traded in my mini van. They new they were going to take a loss of $4000,00 when they sold me the car. The salesman (V.J.) showed me the report. This is after he really did nothing to help with the car.

I then gave them 2500.00 down and was called two weeks later and told I needed to come up with another 500 down and they could rewrite my loan to get my car payment from 411.00 to 345.00 a month. This was a lie.

I went in two days after the call and was told I needed to have another $4000.00 down on top of the $2500.00 I had already given them.

Then I was made to wait to get my minivan back. When I was there to get my trade back. I heard them tell another person on the lot they have a 2003 car that someone had bought but they were not able to get the finance to go thur so they had to return the car.

To me I have never had this happen and can not see how a dealership can get by with this.

Della
sherman oaks, California
U.S.A.

This report was posted on Ripoff Report on 03/02/2003 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keyes-toyota/van-nuys-california/keyes-toyota-after-two-weeks-of-driving-the-car-they-change-how-much-they-need-down-5000-47597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#7 Author of original report

Recind Clause

AUTHOR: Della - (U.S.A.)

POSTED: Monday, March 03, 2003
The NICE customer service manager from Keyes told me about a recind clause on the back of the contract. So I read it. I states they have 10 days to recind on the contract and I have to return the car. It was 12 days after the date on the contract. I guess they should read the back of their own agreement. But I will make sure they know now they have breeched a contract with me and damaged my credit with injuries and false advertising.
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#6 Consumer Suggestion

i am assuming...

AUTHOR: Joey - (U.S.A.)

POSTED: Monday, March 03, 2003
that you had already signed a contract, if so then that usually means the dealership signed it also. it may be too late already to do anything about their theft now(and they DID steal from you),but, contact a lawyer immediately about breach of contract. i'm not in the legal industry(i do have some morals-i don't sell cars either), but i did work in the repair industry for many years,about 6 at a new car dealer. most salespeople will lie to their own mother to sell a car
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#5 Consumer Suggestion

i am assuming...

AUTHOR: Joey - (U.S.A.)

POSTED: Monday, March 03, 2003
that you had already signed a contract, if so then that usually means the dealership signed it also. it may be too late already to do anything about their theft now(and they DID steal from you),but, contact a lawyer immediately about breach of contract. i'm not in the legal industry(i do have some morals-i don't sell cars either), but i did work in the repair industry for many years,about 6 at a new car dealer. most salespeople will lie to their own mother to sell a car
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#4 Consumer Suggestion

i am assuming...

AUTHOR: Joey - (U.S.A.)

POSTED: Monday, March 03, 2003
that you had already signed a contract, if so then that usually means the dealership signed it also. it may be too late already to do anything about their theft now(and they DID steal from you),but, contact a lawyer immediately about breach of contract. i'm not in the legal industry(i do have some morals-i don't sell cars either), but i did work in the repair industry for many years,about 6 at a new car dealer. most salespeople will lie to their own mother to sell a car
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#3 Consumer Suggestion

i am assuming...

AUTHOR: Joey - (U.S.A.)

POSTED: Monday, March 03, 2003
that you had already signed a contract, if so then that usually means the dealership signed it also. it may be too late already to do anything about their theft now(and they DID steal from you),but, contact a lawyer immediately about breach of contract. i'm not in the legal industry(i do have some morals-i don't sell cars either), but i did work in the repair industry for many years,about 6 at a new car dealer. most salespeople will lie to their own mother to sell a car
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#2 Consumer Comment

What a sleazy dealer!

AUTHOR: Anon - (U.S.A.)

POSTED: Monday, March 03, 2003
Great Thorn-- who can Della call to report that sleazy dealer? You seem to know a lot about that scam, maybe you know who regulates the industry.

Della--if I were you, I'd complain to the Attorney General in your state. I believe the Attorney General has a division dedicated to car issues. This seems like more of a finance issue, but I've dealt with the Attorney General's office in California, and they usually take consumer complaints seriously and can probably help.

You might also contact the agency in charge of "Truth in Lending" regulations. What they did sounds like classic bait and switch. Car dealers can look up your credit immediately, it doesn't take them two weeks to figure out your payment situation, and if you weren't approved they wouldn't let you drive off in their vehicle. Sounds like they are just padding the bill after the fact.

Don't sign anything new at that dealership. Tell the sleazebags you are reporting them.

Good luck with your case and sock it to 'em!
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#1 Consumer Suggestion

this car dealer put you in what's called a "YANK"

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

POSTED: Sunday, March 02, 2003
Della I am sorry to inform you that you have been put in what the auto industry calls a "Yank" or this dealership like to hire people who do not know what they are doing. In other words this dealer loves CHEAP LABOR.

A "Yank" is where the dealer's sales staff will make you think you have been approved, Everything is "A, OK. They allow you to have time to fall in love with your new ride.

They will let you have time to show it to all of your friends and coworkers. They might feel that they want you to have time to completely fall in love with your new car.

Then and only then their F&I people will have somebody call you and ask "Hey you love that new car ?" what do all of your friends think about your new RIDE? Are you happy?

Then they will tell you, "Hey we are so happy for you. But the bank needs some additional documentation sign, when can you come down?

At this point try to get them to tell you what is going on before you drive down there, FAT CHANCE!

After you do drive down to the dealer, then they will drag you direct to the F&I department so their F&I guy/gal will have already taken the time to print up your NEW CONTRACT with a MUCH higher interest rate and a HIGHER car payment.

Most car buyers want to "save face" because they don't want their friends to think that their credit is no good, so they fall into the F&I's trap of the "YANK" and agree to make the bigger payments.

I would tell you to tell them to keep the car and give you your down payment back and your trade. Most car dealers do not want to hear that. If they have sold your trade-in, you are now in the driver's seat.

Car dealers do this "YANK" process to as many car buyers they can, it increases what they call their "Backend Gross Profit" big time.

Never fall for their deceptive tricks.
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