leisure products laguna spas Sold me a defective spa-Poor resin/gel co makes unsafe and extreamly slippery Kingsport, Tennessee

Not even sure how to respond to this...... This consumer has charged back there credit card, called our customer service over 12 times, wrote several letters, and all over saying there spa is "unsafe". We always try and satisfy customers, but for one to claim there spa along with millions more are unsafe, not even sure what to say here. Lagunabayspas use 100% Lucite acrylic, same exact stuff as every single acrylic spa manufacturer in the world. Same stuff as used on millions of Whirlpool tubs also, that people use everyday in there bathroom. The comment about Chinese or Japanese resin, wow, unbelievable, as there is no spa manufacturer that uses "Chinese or Japanese" resin, and resin goes on the BACK of the surface, not the front!!

I guess if the spa is unsafe, then there needs to be a class action suit filed against Jacuzzi, Hot Springs, and all the other top hot tub suppliers to pull from the market. Never has there been a single lawsuit claiming acrylic spas are unsafe. However, if chemicals are not properly balanced, then all acrylic spas can get slippery with algae, and we have tried to communicate this to customer. We even offered to buy them a non skid pad to enter and exit with, but they demand it is unsafe and we pick it up.

We always strive to say the customer is always correct, but in this case, we have to politely say that this consumer is just incorrect and does not understand they purchased a acrylic hot tub. It is not dangerous and over 10 million people get in and out of one everyday without injury, all being the EXACT same acrylic that Lagunabayspas uses.

Not even sure how to respond to this...... This consumer has charged back there credit card, called our customer service over 12 times, wrote several letters, and all over saying there spa is "unsafe". We always try and satisfy customers, but for one to claim there spa along with millions more are unsafe, not even sure what to say here. Lagunabayspas use 100% Lucite acrylic, same exact stuff as every single acrylic spa manufacturer in the world. Same stuff as used on millions of Whirlpool tubs also, that people use everyday in there bathroom. The comment about Chinese or Japanese resin, wow, unbelievable, as there is no spa manufacturer that uses "Chinese or Japanese" resin, and resin goes on the BACK of the surface, not the front!!

I guess if the spa is unsafe, then there needs to be a class action suit filed against Jacuzzi, Hot Springs, and all the other top hot tub suppliers to pull from the market. Never has there been a single lawsuit claiming acrylic spas are unsafe. However, if chemicals are not properly balanced, then all acrylic spas can get slippery with algae, and we have tried to communicate this to customer. We even offered to buy them a non skid pad to enter and exit with, but they demand it is unsafe and we pick it up.

We always strive to say the customer is always correct, but in this case, we have to politely say that this consumer is just incorrect and does not understand they purchased a acrylic hot tub. It is not dangerous and over 10 million people get in and out of one everyday without injury, all being the EXACT same acrylic that Lagunabayspas uses.