Complaint Review: Laguna Bay Spas - Kingsport Tennessee
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- Author Confirmed
- Laguna Bay Spas 1044 Fordtown Rd Kingsport, Tennessee United States of America
- Phone: 1-877-228-0922
- Web: www.LagunaBaySpas,com
- Category: Manufacturers
Laguna Bay Spas Absoluter Creation +Leisure Products Winter without a working HOT TUB Kingsport, Tennessee
*UPDATE Employee: Untrue Statement
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Purchased 09/30/2012 Laguna Bay Lynx Hot tub. Drop shipped arrived on l date approx Oct 11,2012. Stopped working middle of Jan 2012. We have had trouble getting the company to answer the tech support or getting them to schedule a repair.
The repairman did come out on Feb 16,2012,asked what's wrong with it ordered a heater. The heater arrived ,no respose from the repairman or the company. I called again it took two days to contact the company, they claimed that the repairman had talked to me not true.He called about 2 weeks ago said he would call and schedue the repair nothing to date.
I have contacted my credit card company for charge back.
This report was posted on Ripoff Report on 03/24/2012 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/laguna-bay-spas/kingsport-tennessee-37663-3210/laguna-bay-spas-absoluter-creation-leisure-products-winter-without-a-working-hot-tub-king-858879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Untrue Statement
AUTHOR: Randy - (United States of America)
SUBMITTED: Thursday, April 05, 2012
Technical support has tried 8 times to reach customer, including phone calls and emails. Local Technician has tried as well and customer says we are non-responsive when theres an entire department of technicians available that answer the phone every time during business hours. Simple 15 minute fix if customer would just respond to us and/or technician hot tub would be running long ago.
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