Laguna Bay Spas Home and Garden Spa bad heaters, bad product Kingsport, TN Internet

I bought this hot tub because of the amount of jets it had and because it was advertised as a 6 person hot tub. For starters 6 was probably meant for 6 kids, not 6 adults. If you get 4 adults in there, you better make sure you know everyone because its going to be a very intimate experience. The tub itself looks very nice, but let me share with you a detailed description of why this tub and company is J-U-N-K!

 

To start Home and Garden Spa = Laguna Bay Spas (same company different name)

6 Person 81 Jet Spa = X6 Spa (name Laguna Bay uses on their company website)

 

I bought this spa on 4/13/14. It arrived on 4/30/14, but I had an issue with my patio being completed before I could even install it and plug it in. On 7/2/14 we got the patio done and we finally were able to turn on the hot tub for the first time. (Which stunk because the warranty starts the day the tub arrives) The hot tub worked great until 7/20/14 when we first started getting heater problems (error codes on the control panel) I called Laguna Bay and told them about my heater errors. I spoke to Billy (there are only 2 or 3 people in that office) he told me they had a known history of bad heaters, and that he would send me a new one and cover the labor for the installation. Ok great...I thought. No problem. He sent me another heater which I had installed on 8/6/14. (I was not there during the install because the installer came while I was at work so I could not inspect the malfunctioning heater) Hot tub was back and running and worked great....for a few weeks. On 9/7/14 we saw that again we were having the same heater issues. I once again call Laguna Bay and explain to them the same issue I had before. Billy tells me to take pictures of my electrical wiring and email it to him. I do so. Billy tells me that I don't have it wired together correctly, and that he is surprised it is even running with that wiring setup. I have Billy speak to my electrician and Billy threatens to void my warranty if its not done how the manual instructs the wiring to be done. We say fine, we change the entire setup and the wiring is now to their liking and specifications. Now we try to turn on the hot tub and it immediately trips the breaker. We UNPLUG 3 connectivity wires on the "Made in China" heater that is connected to the "brain" of the hot tub and the tub turns on but does not heat. So I call Laguna Spa back and talk to Billy again and tell him that this is going on. He sends me a new heater (which he claimed was a more "beefed up" version- no idea what even means) which arrives on 9/29/14. I have the new heater installed on 10/8/14. Upon inspecting the malfunctioning heater we removed, we found there was water inside the electrical element of the heater (which caused the sudden tripping). The water was inside an area where electrical wiring and circuit boards were suppose to be waterfree. I have been emailing with Laguna Bay Spas for weeks now trying to get them to reimburse the labor involved, but they say my 90 day warranty has expired. My response is that they have been sending me bad heaters and never solved the problem the original problem that was happening while I was under their 90 day labor warranty. 

 

Think of it this way. You buy a brand new Honda car with a 50,000 mile warranty. On the 35,000 mile your transmission blows (Honda tells you they knew about their bad transmissions and will repair it on their dime because you are under warranty) You get it repaired. On 50,200 mile your transmission blows again. You take it in to get repaired and you find out that it was the same issue as before, but now you have to pay for the labor to get it repaired. The ORIGINAL problem was still the MANUFACTURER'S MISTAKE!!

 

Now I am responsible for paying my electrician (who revamped the entire system for no reason) and hot tub repair man because Laguna Bay Spas (aka Home and Garden) can not make something as simple as a heater that doesn't let water inside!!? Originally they said they would work with me to resolve the problem once and for all, they dragged their feet and now once my 90 day labor warranty expired they are holding me responsible for paying to fix a problem that LAGUNA BAY SPA KNEW ABOUT FOR MONTHS!

 

I am sure LAGUNA BAY will reply to this review stating that my electrical was done wrong and they are constantly referring to that whenever I am trying to get answers from them, but the fact is there are a number of ways you can wire something - at the end of the day the wiring was not what was causing the problem it was WATER leaking into their heater's electrical compartment. Simple as that. Thanks for reading and I hope my headache with this company helps you in deciding which hot tub not to buy.