Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #975627

Complaint Review: Laguna Bay Spas - McKinney Texas

  • Submitted:
  • Updated:
  • Reported By: Randy — Lampasas Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Laguna Bay Spas 3001 S. Central Expressway, Ste 200A McKinney, Texas United States of America

Laguna Bay Spas RecDirect Factory Outlets Do Not Purchase Laguna Bay Spas McKinney Texas

*UPDATE Employee: Shipped Parts

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I recently purchased a Laguna Bay X-3 Spa from RecDirect Factory Outlet in McKinney, TX.  The spa is manufactured by Laguna Bay Spas in Nashville, Tenn.  The spa was shipped to me from Nashville.  Upon receiving the spa, I rejected it the first time because of obvious damage that was caused by the shipper.  Two weeks later I received another spa.  Upon inspection, it appeared to be okay, until after accepting it and moving it, I realized several damaged piceces of siding on the spa.  I contacted "Jason" at support and help at Laguna Bay Spas and he informed me they would ship out replacement panels ASAP.  Two months later, no replacement siding after numerous emails and phone calls.  Additionally, the temperature LED display has gone out, after only two months.  Again, no help or support.  Overall, I am very disappointed in the spa and after sales service!

This report was posted on Ripoff Report on 11/29/2012 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/laguna-bay-spas/mckinney-texas-/laguna-bay-spas-recdirect-factory-outlets-do-not-purchase-laguna-bay-spas-mckinney-texas-975627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Shipped Parts

AUTHOR: Randy Johns - (United States of America)

POSTED: Saturday, February 09, 2013

We shipped the parts via UPS that the freight company damaged 3 days after receipt of order. Consumer responded a month later they never received, so we shipped them again and we assume customer has these parts, as no one has notified us of this or any issues of Topside Failure. Please contact us at anytime to handle any unresolved issues. We appreciate the opportunity to fix any problem and get you back to enjoying your new spa.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now